FREQUENTLY ASKED QUESTIONS

Our office hours are from 08.30hrs - 17.15hrs Mon-Thus, 08:30 - 17:00 Fri

Yes – By prior arrangement with the lawyer handling your case.

Yes – By prior arrangement with the lawyer handling your case.

Yes – By prior arrangement with the lawyer handling your case.

Our costs are outlined in our Wills and Probate price transparency page.

Our costs are outlined in our conveyancing price transparency page.

We are usually prepared to have an initial consultation, at no cost, to discuss your case. This can take place over the phone or at our Horton House, Exchange flags office in Liverpool City Centre.

Our costs are outlined in our Family page.

We can meet with you as soon as is necessary – including same day and out of office appointments for emergency and urgent matters.

Yes – Please contact us in advance of your appointment if you have any access requirements.

Yes – The lawyers that will handle your case at Quinn Barrow are all fully qualified. Our experienced support staff are supervised by the case handling lawyer.

Details of the work we do are detailed on our website. Make us your first call for legal advice – if we cannot help, we can refer you to one of our extensive network of legal and professional contacts.

At Quinn Barrow, your lawyer will always give you a time estimate at the start of your matter and will update this if it changes. We will undertake legal work as efficiently and quickly as possible, however some legal work can be unpredictable or rely on third party input – especially areas such as litigation and probate.

Yes – We accept all major credit and debit cards.

Yes – We have pursued other lawyers for professional negligence, locally and nationally.

Yes – All our lawyers and staff can be contacted by e-mail. General or initial contact can be made via enquiries@quinn-barrow.co.uk.

A Solicitor may not be required for a small claims case. You may want to consult a solicitor if you are unclear about the merits of your case, or to discuss other options, such as mediation. For larger claims, it is advisable to use a solicitor to represent you. Taking advice before proceeding with litigation could save you money in the long run.

Our minimum charge for advising on a Settlement Agreement is £350 + VAT. These were previously known as Compromise Agreements. Don’t worry as these costs are met by your ex-employer.

Please bring with you photographic ID. A passport or driving licence is preferable but any government issued ID – even a bus pass will help. Please bring proof of residence – utility bill; bank or credit card statement;etc. They should be dated no later than 3 months from your interview. Mobile phone bills are not acceptable.

Yes. Our current Professional Indemnity Insurance is provided through Howden Insurance Brokers Limited, One Creechurch Place, London, EC3A 5AF and our insurance is underwritten by Lloyds Syndicate (PBA 1492, CBN 4747 and EVE 2786) of One Lime Street, London EC3M 7HA.

We want to give you the best possible service. However, if at any point you become unhappy or concerned about the service we provide, then you should inform us immediately so that we can do our best to resolve the problem. In the first instance, it may be helpful to contact the person who is working on your case to discuss your concerns and we will do our best to resolve any issues at this stage. If you would like to make a formal complaint, please contact us for a copy of our complaints procedure. Making a complaint will not affect how we deal with your case. Please note that Paul Barrow is the Complaints Partner at the Practice and he will investigate the complaint in accordance with our complaints procedure. If we cannot resolve your complaint, the Legal Ombudsman can help and they will look at your complaint independently and it will not affect how we handle your case. Before accepting a complaint for investigation, the Legal Ombudsman will check that you have tried to resolve your complaint with us first. If you have, then you must make your complaint to the Legal Ombudsman: Within 6 months of receiving a final response to your complaint AND No more than 6 years from the date of the act/omission; or No more than 3 years from when you should have reasonably have known there was cause for complaint. From 1st April 2023, the time limits for referring a complaint to the Legal Ombudsman will be not later than: · one year from the date of the act or omission being complained about; or · one year from the date when the complainant should have realised that there was cause for complaint. The Legal Ombudsman will retain the ability to exercise discretion to extend the 1 year time limit for specific clients if, on the evidence, it is fair and reasonable to do so. The Legal Ombudsman will also ensure that information and guidance on time limits is clear and accessible through all of its customer channels. The circumstances in which discretion can be exercised and how customers can request that it be exercised will also be published on the Legal Ombudsman’s website. ​ If you would like more information about the Legal Ombudsman, please contact them. ​ Contact details: Visit: www.legalombudsman.org.uk Call: 0300 555 0333 between 9am – 5pm. Email: enquiries@legalombudsman.org.uk ​ Legal Ombudsman PO Box 6167 Slough SL1 0EH ​ Further, The Solicitors Regulation Authority (SRA) can help you if you have any concerns. ​ Please note that alternative complaints bodies such as Pro-Mediate UK Limited exist. However, we do not agree to the use of Pro-Mediate UK Limited because we consider that the service offered by the Legal Ombudsman to be the most appropriate means of resolving any disputes. If you would like to make representations as to why we should use Pro-Mediate UK Limited, then you may do so. ​ If you are a client and we have made a contract with you by electronic means (website, email etc.) you may be entitled to use an EU on-line dispute resolution service to assist with any contractual dispute you may have with us. This service may be found at “HTTP:/ec.europa.eu/odr”. ​ Our email address is enquiries@quinn-barrow.co.uk

We do not have a Legal Aid Franchise and are unable to take on Legal Aid cases.